This position has primary responsibility supporting the desktop and mobile computing environments and other end user equipment on the company network. The position is responsible for interfacing with team members within the department, as well as, customers throughout the facility in planning, organizing and conducting various project assignments and daily duties.
Provides customer support at a facility level on all desktop and mobile computers and office productivity software products. Consults with customers, installs computer equipment and troubleshoots day to day applications/hardware problems
Provides onsite analysis and support for all network application services that fall under the categories of email, personal productivity tools, workgroup and collaboration products on desktop hardware platforms. Provides escalation support and serves as a local IT resource
Assists with the implementation of new automated application systems in the area of office automation
Performs basic desktop software installation support and network administration functions (adding, deleting printers, checking network connectivity
Assists in needs assessment recommendations thought the appropriate investigation of specific customer and departmental computing needs.
High school diploma/GED or equivalent working knowledge.
Requires communication, and presentation skills to engage non-technical audiences. Requires ability to communicate, and interact across facilities and at various levels. . As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
Must be knowledgeable and technically adept in the use and operation of a wide range of desktop and mobile computers and their associated operating systems. Must possess a working knowledge and understanding of desktop and network technologies.
Associate degree or combination of education and relevant work experience may be substituted. General knowledge of healthcare is desirable.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system incl...udes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many locations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.