This position answers and routes phone calls using a PBX console switchboard system.
Operates the PBX switchboard system, answering and routing calls promptly, accurately, and courteously for patients, staff, physicians and the general public.
Develops and maintains information and knowledge about departments, services, policies and procedures necessary to answer and route calls and inquiries.
Operates all designated equipment (e.g., switchboard, paging system, alarm systems, etc.) and reports problems to keep all communication systems in optimum working condition.
Ensures patient confidentiality by releasing patient information according to established policies and procedures.
High school diploma/GED or equivalent working knowledge. Requires reading, writing, and math skills.
Must possess good oral and written communication skills, and good listening skills in order to effectively interact pleasantly and calmly with incoming callers. Must possess basic computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize in a fast-paced environment with frequent interruptions to process calls within defined standards.
Previous telephone or customer services experience.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system incl...udes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many locations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.