This position has clinical technology support responsibility for specific geographic zones which includes a facility and external ENTECH customers. It will ensure that strategic objectives are carried out at the site level and provides direction and leadership to clinical technology service/support personnel for the assigned location(s). This position is responsible for ensuring a highly focused customer experience that facilitates patient care in the operational and strategic settings. This includes coordination of medical equipment services between organizational and outside entities.
Hires, trains, conducts performance evaluations, and coordinates the work within its geographic clinical technology service delivery zone including an internal facility and surrounding external customers. Participates in the development and implementation of team goals and objectives. Ensures all goals and objectives are met delivering the highest customer service in timely and effective fashion.
Promotes a team oriented work ethic based on service and technical excellence principles by emphasizing performance standards that are customer focused. Hires, counsels, and evaluates staff in a manner consistent with those principles. Develops and promotes a continuous quality improvement philosophy to meet and exceed these objectives.
Recommends and provides technical expertise on major modifications, projects, installations, and pre-purchase evaluations. Coordinates site and field based resources to provide support to project activities including but not limited to inventory audits, technology commissioning/decommissioning, technology staging, and installation activities. Acts as a primary resource between customers and vended services and draws expertise and resources from within the Technology Management/ENTECH team to help support these objectives as needed. Repairs, performs scheduled maintenance, and coordinates/carries out small-scale projects involving all levels of medical technology.
Markets and promotes the sale of TM/ENECH services outside customers. Supervises and provides staffing support to those customers/services as needed to enhance outside business profitability.
Reviews all service documentation, including safety/hazard alerts and recalls, JCAHO, ECRI and other related literature. Reviews and/or updates job descriptions, asset inventories, service reports, scheduled maintenance procedures and technical support documentation
Participates in the development of the department budget in conjunction with established goals and objectives. Plays a key role in ensuring budgetary goals are met on an annual basis.
Participates in department task forces and councils. This includes participating in the development and implementation of all processes, procedures, and programs to increase operations efficiency and effectiveness, as well as to ensure the delivery of quality customer care within the responsible geographical zone served.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Must possess a strong knowledge of service operation leadership as obtained through the completion of an Associate degree or equivalent progressive experience and/or four years increasingly responsible work experience in a technology field.
Four years progressively more responsible work experience in a technology field, in addition to a minimum of two years of previous leadership are necessary to coordinate activities of the technical staff.
Experience in a healthcare setting preferred. Previous supervisory and/or management experience is preferred. Completion of a bachelor's degree in electronics is also preferred.
Additional related education and/or experience preferred.
Internal Number: 201882
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.