This position plans, organizes, maintains, supports and implements the audio and video hardware and related collaboration applications in the conference centers, meeting rooms, desktop/mobile computing environments. The incumbent is responsible for interfacing with team members within the department, as well as, customers throughout the company and vendors in defining, developing and implementing audiovisual hardware and applications
Provides customer support on all audiovisual related tasks, including consultation with customers, installation and configuration of equipment, establishing network connectivity, training on audiovisual equipment and software applications, and troubleshooting hardware and application problems
Provides analysis and technical support for audiovisual hardware, workgroup and collaboration products, and emerging technologies in the audiovisual environment. Provides advanced escalation support and serves as a technical resource to peers and other department staff.
Researches new technologies for both hardware and application systems and implements new solutions in the audiovisual computing environment that support business and clinical applications. May participate in or lead project teams spanning many departments and large geographical areas.
Performs basic network administration functions such as device addressing, bandwidth utilization, video and audio quality assurance. Provides report data gathered from remote management and inventory systems and uses this information to provide direction on initiatives at the facility, regional and system level. In addition may provide hardware repair services.
Generates needs assessment recommendations through the appropriate investigation of specific customer and departmental audiovisual needs
Must possess strong knowledge as normally obtained through the completion of an Associates degree in related field plus 4 years experience in a progressive audiovisual environment or an equivalent combination of relevant education, technical, business and audiovisual experience typically achieved in 6 years of experience
Must demonstrate general knowledge of information technology and advanced knowledge in audiovisual. Needs experience in small scale project planning and reporting either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate, and interact across facilities and at various levels. Successful candidate will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required
Additional related education and/or experience preferred.
Internal Number: 209225
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.