This position is responsible for scheduling medical procedures for the organization's patients, physicians and medical facilities across the region by coordinating all aspects including, but not limiting to, facility resources, physicians, authorizations and insurance verification. Using a broad understanding of clinical procedures and company facilities, this position provides patients with pre-admitting information and pre-registration.
Coordinates patients, facility resources, physicians, ancillary staff, documents, records, referrals, authorizations and insurance providers to effectively schedule medical procedures. Makes and responds to calls from patients, provider offices and facilities for scheduling services.
Schedules tests and procedures in scheduling software system according to the guidelines established by the individual hospital departments and central scheduling standards.
Obtains and documents prior authorizations, referrals, or other authorizations as required by facilities and insurance carriers. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
Provides patients with information, pre and post-test instruction and directions, location directions, and answers to questions. Refers questions to medical offices as appropriate.
Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents have been received prior to appointments and ensures that orders are compliant with each facilitys policy.
As assigned, collects pre-payments and verifies insurance coverage.
High school diploma/GED or equivalent working knowledge.
Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Knowledge of medical terminology is required. Also requires knowledge of payor contract terms and processes. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.
Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required.
Previous out-patient testing or surgical scheduling experience is desired.
Additional related education and/or experience preferred.
Internal Number: 212723
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.