Coordinates daily business operations of a clinic including monitoring patient registration and patient checkout. Ensures compliance with policies and procedures. Assists with problem resolution and improvement of patient care. Supports customer service standards, researches and reports customer issues and concerns, reviews and addresses patient survey results, under the guidance of the Clinic Manager/Associate Director/Director.
Responsible for the completion of/or assistance with daily reconciliation processes. Reviews daily, weekly, monthly reports and reports trends to supervisor.
Responsible for the implementation of front-end processes. Reviews and researches all information on hold reports to complete the billing process. Resolves billing problems with patients and the CBO. Advises patients on payment procedures/processes to ensure payments are collected timely.
Oversees inventory management. Issues all check requests and purchase orders, reconciling orders received with original invoices.
Approves payment of invoices within approval limits.
Ensures the accuracy of time and attendance records; approves, monitors, and reports overtime.
Serves as backup to support clinic personnel when necessary.
Assist with insuring compliance with regulatory standards including JCAHO, OSHA, Conditions of Participation, PI, etc.
Candidate much have a high school diploma or equivalent. Prefer candidate with some college courses in Business Health Care Management or Coding.
Must have 3 or more years of experience in a medical office environment. Experience with medical billing, insurance claims and coding is preferred. Supervisory experience is also preferred.
Specialty clinics may prefer experience within their specialty.
Must have experience with database, spreadsheet and word processing software.
Must have good written and verbal communication skills. As well as a strong working knowledge of coding, medical terminology and anatomy.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.