Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected healthcare management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities, and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. Our success comes from a responsive management style and a service philosophy based on integrity, competence, and compassion. We integrate the principles of Service Excellence into our workplace and patient care culture.
Northwest is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.
A hospital is only as good as its caregivers. That's why we're looking for allied health professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.
Northwest Texas Healthcare System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
DISCLAIMER Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.
The Help Desk Supervisor is responsible for the ongoing, effective operation of the IS Help Desk area in providing daily supports for end users and IS operations. Such responsibilities encompass not only the internal functioning of the department, but also the integration of these services into the overall functioning of Northwest Texas Healthcare System. The Help Desk Supervisor supports an organizational culture for Service Excellence and practices the Service Excellence Standards to all customer groups. Responsible for the Help Desk team including personnel management and development, work schedule, day-to-day operations and management of the help desk, supports for end users and IS operations. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user.