Position Summary:  

Medical Secretary & Assistant answers the phones, greets clients, accepts co-pays and books future appointments for clients. S/he will pay particular attention and offer support to the administrative needs of the prescribers, facilitating a smooth, efficient, and quality experience for the client. This person must effectively and professionally interact with clients, clinicians and prescribers to procure timely appointment offerings and maintain a positive relationship with customers.

Essential Responsibilities may include, but not limited to:

• Authorization for prescriptions
• Answers incoming calls
• Greets clients and inform clinicians of appointment arrival
• Accepts co-pays
• Books future appointments for clients with the prescriber and/or clinician
• Updates patient information into the computer system; enter patient data for DrFirst EHR
• Enters billing into computer system daily
• Verifies insurance coverage and client co-payments and obtain authorizations for treatment from the client's insurance pay source
• Assists clients with requests for medication refills by communicating same to prescriber
• Assists in completion of prior authorization forms concerning medication refills to be signed by prescriber
• Pulls and prepares medical records for prescriber's next day of appointments
• Assists office staff if and when necessary
• Other duties as needed

Special Position Requirements

• Excellent people skills
• Prior Knowledge of authorizations for prescriptions
• Basic Computer Skills
• Ability to prioritize work assignments and manage time properly
• Ability to communicate effectively by phone
• Ability to work in a fast-paced environment
• Values team work
• Strives for Service Excellence
• Establishes and maintains effective working relationships within the agency and related sources
• Ability to sit or stand for extended periods of time
• Ability to lift and carry 15lb.

Qualifications/Experience:

• 2+ years of office experience in an outpatient medical office
• High School Diploma/GED
• Associates Degree or Certificate preferred

For More Information Please Contact:

Latricia Forbes-Scott

Office Manager

Arbour Counseling Services

38 Pond Street - Suite 101

Franklin, MA 02038

508-528-6037

508-520-6783 (F)