This position serves as an entry level position which assists with technical support for copiers, printers, MFPs, and other computer device hardware. Under close supervision incumbents apply lessons learned by assisting in equipment installation, service repair and preventative maintenance in accordance with standard guidelines and procedures.
Assists staff with the installation of new or relocated copiers, printers, multifunction devices and other computer device hardware, following standard departmental procedures and standards.
Follows standard procedures to perform preventative maintenance on fleet devices. Documents all actions, places appropriate parts/supply orders.
Follows standard procedures to perform basic troubleshooting activities. Documents all actions using tracking management systems. Keeps customers informed through problem resolution.
Assists with moves, adds, changes, and repairs of hardware equipment.
Assists with hardware inventory, parts/supplies inventory and hardware needs for the facility/location. Maintains an accurate car stock inventory. Assists with ensuring appropriate levels of equipment are maintained.
Must possess knowledge as typically obtained through the completion of an associates degree in electronics, computer technology or related field.
Knowledge of copiers, multifunction devices, printers, peripheral devices, laptops, desktops and other related equipment operations, diagnostics and repairs.Must possess good oral and written communication skills. Requires excellent customer service skills to interact with all levels within the organization. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
General knowledge of information technology and healthcare is desirable. CompTIA A+ certification desired.General knowledge of the use of test instruments and hand tools.
Additional related education and/or experience preferred.
Internal Number: 246512
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.