This position provides first-contact customer service for requests to acquire and/or install telecommunication hardware and software. Responds to customer inquiries and requests related to scheduling of work and purchasing of phone and phone related supplements. Reviews telecommunication service requests, determines requirements and coordinates course of action with customers, technical support, contractors and vendors. Ensures requests are in accordance to policies, procedures, standards and budget guidelines. Manages and maintains the facility infrastructure cabling in the areas of daily moves, adds changes and building construction. Responds to and resolves applicable problem tickets.
Provides general direction to the cabling contractors. Assists in the project planning of small to medium scale moves, adds, changes and building construction. Primary telecommunications customer liaison. Assists the senior associates in the development of telephony product, application and technology strategies. Provides training on the use of the telephone features and ancillary equipment. Manages customer relationships by frequent service follow-ups, problem solving and identification of emerging needs.
Basic station programming, installation and management of telephone and voice mail voice mail system(s) plus the ancillary equipment.
Plans and coordinates daily administration, installation, removal and repair of telephone communications equipment and systems. Reviews departmental requests for new telephone installations and modifications, analyzes service needs and coordinates activities with requesting departments, contractors and telecommunication vendors. Ensures timely completion of tasks and short term projects. Provides PBX and voice mail system programming to the end-user. Maintains various records, directories, logs, files and manuals related to telecommunications activities.
Monitors the facility service request queue. Adheres to written documentation guidelines and documented procedures. Escalates when required to routine operations in a manner that is consistent with existing solutions to problems. Conforms to established policies and procedures and logs work activities.
Reviews and applies cost containment opportunities to reduce costs. Maintains facility records, ordering of voice services. Regular clean-up of lines, DIDs and demarcation block. Reviews project bids and periodic review of problem tickets making recommendations based on root cause.
Must possess strong knowledge as normally obtained through the completion of a bachelors degree. (Equivalent combination of relevant education, technical, business and healthcare experience typically achieved in 6 years also considered.)
Must have worked 2 to 3 years in a related field and have at least 1 year of experience in a healthcare environment.
Must demonstrate general knowledge of information technology and healthcare. Needs experience in small scale project planning and reporting either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate, and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members.
Additional related education and/or experience preferred.
Internal Number: 257181
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.