Receptionist

Primary City/State:

Department Name:

Work Shift:

Job Category:

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Banner Health, one of the largest health care provider groups in Arizona, provides a variety of career opportunities in a dynamic, fast paced, efficient and innovative environment to make health care easier, so life can be better. If you are looking to leverage your abilities to make a real difference- and real change in the health care industry- you belong at Banner Health. With facilities in six western states, we're committed to not only providing the finest care possible, but to advancing the way care is provided. To achieve our vision, we seek driven professionals who embrace change and who possess the passion and skills to make it happen.

Rotating weekends and Holidays are required for this position. Enjoy a flat rate $1/hour weekend shift differential

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

POSITION SUMMARY
This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.

CORE FUNCTIONS
1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.

2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.

3. In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.

4. May answer phones, transfer calls , take messages, and relay messages and information as needed.

5. May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.

6. Performs functions within established parameters. Customers include patients, families, and the community at large.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must have good interpersonal communication and display compassion in stressful situations.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.