Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people - and the hats they wear - who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients.
This position is responsible for coordinating services provided by volunteers throughout assigned area of responsibility. This includes, but is not limited to, recruitment, on-boarding, orientation, training, counseling, scheduling and/or terminating the service of volunteers.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 600 licensed beds, including over 100 dedicated to children. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 21 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the daVincir Surgical System. About Banner Cardon Children's Medical Center If you desire to provide the best care possible to the most vulnerable patients, come to Cardon Children's Medical Center in Mesa, Ariz. Within our 248-bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a recently expanded 104-bed NICU, a 24-bed PICU, six pediatric ORs and a 26-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.
POSITION SUMMARY This position is responsible for coordinating services provided by volunteers throughout assigned area of responsibility. This includes, but is not limited to, recruitment, on-boarding, orientation, training, counseling, scheduling and/or terminating the service of volunteers.
CORE FUNCTIONS 1. Coordinates Volunteer Services operations and daily activities, which may include interviewing, orienting, placing, training, counseling, and supervising of volunteers. Participates in volunteer recruitment activities through community outreach and presentations. Conducts monthly general orientation and annual re-orientation for volunteers.
2. Serves as the initial contact for the department. Coordinates and ensures timely recording of volunteer absences and filling of absences.
3. Coordinates the establishment and maintenance of volunteer files with current information. Tracks volunteer mandatory training and Occupational Health testing. Ensures regulatory compliance for all volunteer files to include service position descriptions and competencies, where applicable.
4. Assists in the development, implementation, and monitoring of departmental policies and procedures.
5. Coordinates the scheduling and placement of volunteers.
6. Participates in the design, development, coordination and implementation of projects and activities for volunteers.
7. Works collaboratively with hospital departments to assist in the implementation of volunteer opportunities. Monitors the work and performance of volunteers.
8. This position is responsible for assisting with the recruitment, application review, interviewing, scheduling, and orientation of volunteers. This position participates in daily operational activities to ensure the smooth operation and regulatory compliance of volunteer services. Internal customers include employees and volunteers. External customers include patients, family members, potential volunteers, and the community-at-large.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. A working knowledge of customer service principles and practices as normally demonstrated through a minimum of two years relevant experience.
Must have excellent oral, written and interpersonal communication skills to effectively interact and provide assistance to a diverse group of individuals. Must have a working knowledge of personal software packages. Skilled in handling multiple tasks simultaneously. Must have the ability to organize, prioritize and multi-task workload in a fast-paced environment. Proficient use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces. Skilled in maintaining composure and professional demeanor in difficult and stressful situations.
PREFERRED QUALIFICATIONS Bachelor's Degree. Prior experience working with volunteers in an oversight capacity.
Additional related education and/or experience preferred.
What might draw you to Banner Health? A great health care career, of course—and a great place to live, no matter what stage of life you’re in. With facilities across the West, there is a health care career for everyone, from big city living in the Phoenix area to friendly small towns in the mountains and plains. As one of the largest nonprofit health systems in the country, Banner Health offers both the stability that comes with success and the possibility of exploring new areas of the country. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages:
Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health.
Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible.
The size, success and growth of our system provide you with the stability and options to pursue your desired career path.
Competitive compensation and comprehensive benefits offer you options to complement your unique needs.