(List in order of importance or percentage of time spent on the particular responsibility - High to Low)
Answer incoming calls for all assigned clinics and operate call center telephony platforms
Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
Determine calls with urgent needs and complete warm transfer to clinic staff
Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
Researches patient requests in the medical record and provides information to patient or other entity.
Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
Monitor assigned boxes in EMR for return communication from the clinic
Accurately validate and enter patient name, DOB and demographics
Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
Adheres and complies to all policies and procedures
Attend educational sessions and department meetings as scheduled
Ability to perform all other duties as assigned or requested
Required Education: High School Diploma or equivalent
1 years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
Internal Number: 16540450
About Northwest Medical Center
For Northwest:Northwest Medical Center is a 300-bed community hospital with comprehensive inpatient and outpatient services, ranging from emergency to cardiac, critical care, labor & delivery and beyond. We are nationally accredited in several areas including stroke, chest pain, heart failure and joint and spine surgery. Our mission is to provide the communities we serve with high-quality cost effective and safe health care.For Oro Valley:Oro Valley Hospital has been nationally recognized for its quality care including designation as a Chest Pain Center, NICHE, PEDS "Pediatric Prepared", Primary Stroke Center, STEMI Receiving Center and Trauma Level IV. That coupled with a beautiful hospital in a scenic location makes Oro Valley Hospital an exceptional place to work.