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Scheduling Specialist-Tucson-Patient Access Center
Essential Duties and Responsibilities (List in order of importance or percentage of time spent on the particular responsibility - High to Low) Answer incoming calls for all assigned clinics and operate call center telephony platforms Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations. Determine calls with urgent needs and complete warm transfer to clinic staff Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups. Researches patient requests in the medical record and provides information to patient or other entity. Obtain information regarding refills, c


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