Bilingual Preferred. This position is fully remote. Essential Duties and Responsibilities (List in order of importance or percentage of time spent on the particular responsibility - High to Low)Answer incoming calls for all assigned clinics and operate call center telephony platformsFollows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.Determine calls with urgent needs and complete warm transfer to clinic staffComplete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.Researches patient requests in the medical re